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FAQs

How to book?
You can request to book directly through the website. Please enter all the requested information. We will check to see if the dates are available and will be in contact. PLEASE NOTE that we do not request any payment until we are sure the dates are available. OR you can send us an email via the Enquiry Form, fill in the details and any requirements and send. We will get back to you asap to let you know if the property is available for the dates you require together with the price for the duration.
When is my booking confirmed?
Your booking is confirmed when we have received a 15% or 30% (dependant on property) non-refundable deposit to secure the dates you require. A confirmation email will be sent to your email address as soon as your booking is confirmed. The balance for your booking will be due six or eight (dependant on property) weeks prior to your arrival date.
How to pay?
By Credit Card, we use a secure platform called Stripe.com
How to contact us?
You can either send us an email via the Contact form, or you can call us.
Details are on our contact page.
What do I do if I have a problem during my stay?
If you need assistance during your holiday please check the details given in the DOCUMENTS AT YOUR PROPERTY. If you cannot find the solution there, contact us and one of the IPS team will be able to assist. IPSGreece offer 24hr call out assistance.
In the unlikely event of an emergency, please see our Useful contacts.
Can I hire a cot or extra beds?
Yes you can, at a reasonable cost. Prices are available on request. Please email us and we will endeavour to meet your needs.
What other information do I need to submit?
We will need to know names of all the people in your group together with their passport numbers. It is required by law for IPS to have this information. We will also need to have a contact number for you during your stay, this is incase we need to get hold of you. To find out more please contact us.
Can you recommend a car hire company?
We don't recommend car hire companies as experiences vary but there are many car hire companies on the island. Based on our clients feedback we've heard good things about Autochoicecarrental.gr.
What if I need to change my dates?
We will always try to help you re-arrange your dates as we know how important your holiday is however there is an administration fee. Please contact us if you need to make a change.
Can you organise airport transfer to our property?
Yes we can. Please email us and we will endeavour to meet your needs.
What if I need to cancel my booking?
The 15% (or 30%) booking deposit is non-refundable.  Cancellation prior to 7 (seven) weeks results in loss of booking deposit.  Cancellation between 7 (seven) weeks and 2 (two) weeks of arrival 60% of balance is lost.  Cancellation 2 (two) weeks prior to arrival results in 100% of balance being lost.  No shows on arrival date 100% of balance lost.  Once reservations have been confirmed, all monies are committed to the rental. Refunds are only available if the property is determined by the owners/managing agents to be un-rentable due to some unforeseen circumstances.
Which airlines fly to Kefalonia?
There are many airlines that fly to Kefalonia. Visit www.skyscanner.net for more information. 
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